Track Your Order
Enter your tracking number below to see exactly where your order is. If you don't have it yet, the steps underneath explain what to expect and when.
Track your parcel
Your tracking number is in the shipping confirmation email we sent when your order left our warehouse.
Please enter your tracking number first.
Haven't received a tracking number?
- Order confirmation — right awayYou get this email within minutes of paying. It confirms we received the order. It does not contain tracking yet.
- Processing — up to 48 hoursWe pick, pack and hand your parcel to the carrier. Tracking numbers are created at this point.
- Shipping confirmation — with trackingA second email arrives containing your tracking number. Paste that number into the box above.
- In transitTracking can take 3–5 days to show its first scan after the number is issued. That gap is normal and does not mean the parcel is lost.
How long delivery takes
| Destination | Estimated delivery |
|---|---|
| United States | 5–18 business days |
| United Kingdom | 7–18 business days |
| Australia | 7–18 business days |
| Canada | 7–18 business days |
| Europe & Asia | 7–18 business days |
These windows start after the 48-hour processing period, and count business days only — weekends and public holidays are not included.
Common tracking questions
My tracking hasn't updated in several days
This is normal during international transit. Parcels often go quiet between leaving the origin country and arriving in your destination country's sorting network. If there is no movement for more than 10 business days, contact us and we will chase the carrier.
Tracking says delivered but nothing arrived
Check with your building's mailroom, reception, or neighbours first, and look for a card from the carrier. Carriers sometimes scan a parcel as delivered up to 24 hours before it physically arrives. If it still hasn't turned up after a full day, email us and we will open a claim.
Can I change my delivery address?
Only before the parcel ships. Email us within 24 hours of ordering and we will update it if the order hasn't been handed to the carrier yet. Once it ships, the address is locked.
I ordered several items and only some arrived
Orders with multiple items can ship in separate parcels with separate tracking numbers. Check your shipping confirmation email for more than one number.
Still stuck?
Email help@golivup.com with your order number and we will find your parcel. We reply within one business day.