Customer care
Help Center
Find the right place for your question below. Can't find what you need? Email livupllc@golivup.com with your order number. We reply within 1–2 business days.
Track an order
Paste the tracking number from your shipping email into Track Your Order. Orders can arrive in more than one package.
Shipping and delivery
Free shipping on every order to the US, Canada, the UK, Australia and New Zealand, with duties and taxes included. Processing times and delivery estimates are in our Shipping Policy.
Returns and refunds
90-day money-back guarantee: return any item within 90 days of delivery, for any reason, for a full refund. We pay return shipping and fees. Email us first and we'll send the return address and a prepaid label. See our Refund Policy.
Warranty
1-year warranty on manufacturer defects. If your claim is approved, we exchange the item for a new one within 14 days of receiving the defective item, and we pay shipping both ways. See our Warranty.
Using and caring for your products
How to use, clean and store your travel pillow, sleep masks, sleep sling, smart tag and mesh pouch: see Care & Safe Use.
Questions before you buy
Choosing between Travel Pillow and Travel Pillow Plus, sizes, the free pouch, payment and more: see our FAQ.
Contact
LivUP LLC (GoLivUP), 1940 Broadway, Suite 314C, Boulder, CO 80302, United States
livupllc@golivup.com · Contact form
90-Day Money-Back Guarantee
Not right for you? Return it within 90 days. We cover return shipping.
1-Year Warranty
Every GoLivUP product is covered against defects for a full year.
Need Help?
Email livupllc@golivup.com and we will help you choose.