Help Center

Orders are processed within 48 hours. After that, delivery takes 5–18 business days to the United States and 7–18 business days to the UK, Australia, Canada, Europe and Asia. Business days exclude weekends and public holidays.

It arrives in a second email — the shipping confirmation — sent once your parcel is handed to the carrier. The first email you receive is only an order confirmation and does not include tracking. You can look up any number on our order tracking page.

Almost certainly not. Parcels routinely go quiet during international transit, between leaving the origin country and entering your local sorting network. If nothing moves for more than 10 business days, email us and we will chase the carrier for you.

Yes, if you tell us within 24 hours and the parcel hasn't shipped. Email help@golivup.com with your order number and the correct address. Once the carrier has the parcel, the address is locked.

We currently ship to the United States, United Kingdom, Australia, Canada, and selected countries in Europe and Asia. If your country isn't listed at checkout, email us and we'll tell you whether we can reach you.

Most orders arrive with nothing extra to pay. Some countries do charge import duty on international parcels, and where they do, that charge is set by your government and paid by you — we have no control over it and cannot refund it.

You have 30 days from delivery to request a return on unused items in their original packaging. Damaged or defective items must be reported within 48 hours of delivery so we can act quickly with the carrier.

Email help@golivup.com with your order number and the reason. We'll reply with the return address and instructions. Please don't send anything back before you have that address — unannounced returns can't be tracked to your order.

If the item is faulty, damaged, or we sent the wrong thing, we cover it. If you changed your mind, return shipping is yours to pay. Original shipping fees are not refundable in either case.

Once your return arrives and passes inspection, we issue the refund within 5–10 business days to your original payment method. Your bank may take a few more days to display it.

Email us within 48 hours with your order number and clear photos of the damage, including the packaging. We'll send a replacement or refund you — you won't need to pay return shipping.

There's a full walkthrough with photos on our How To Use page. It takes about 30 seconds once you've done it twice.

That's what it's designed for. The textured surface is built to keep its grip as moisture builds. Apply it to dry skin before you start and it holds through a full session.

No. It peels off clean and won't leave adhesive on bars, handles or machines.

The tape is latex-free. If you generally react to adhesives, test a small strip on your forearm first. This is a training accessory, not a medical product — if you have a diagnosed skin condition or injury, speak to a healthcare professional.

Yes. The wrist wraps have an adjustable thumb loop and fit most adult wrists. The tape you tear to whatever length you need.

All major cards — Visa, Mastercard, American Express — plus Apple Pay, Google Pay, Shop Pay and PayPal. Available options are shown at checkout based on your location.

Yes. Checkout runs on Shopify's PCI-compliant payment system over an encrypted connection. We never see or store your full card details.

Prices display in US dollars by default. If your card is in another currency, your bank converts at their rate on the day.

Usually the billing address doesn't match what your bank has on file, or your bank blocked an international transaction. Check both, then try again — or use a different payment method. If it keeps failing, email us.